Helpline

With such a complex subject as compliance and regulations, it’s good to know there’s expert guidance available when you need it. That’s why Shieldyourself has a fully resourced team of in-house health and safety law and food safety law professionals available 24 hours a day, 365 days a year.

They can liaise directly with location managers, operations management and head office, providing advice on health and safety, food safety, licensing, audit compliance, pest control, fire safety and related subjects. So you can relax, knowing you have instant access to the right advice whenever you need it – which could make the difference between winning or losing a claim or avoiding prosecution.

Call us 24/7

With Shieldyourself, accidents, incidents or unexpected visits from enforcement officers needn’t be a cause for alarm. Our Helpline can give you instant, direct access to comprehensive advice via a dedicated call number, email address or fax number (or all three if you prefer).

Our team of fully qualified experts can deal with enforcement officers on your behalf, and all correspondence and dialogue is logged and monitored as required with a comprehensive audit trail to rely on in court, showing that you did whatever was necessary.

For that, the Helpline team uses the Compliance Centre Helpline App which gives you full case history and extensive overview reports, by location and on a case-by-case basis, together with automated alerts and notifications to keep you firmly in control of any situation and its resolution.

The App also adds another level of support. Producing bespoke weekly, monthly and quarterly reports to identify call and incident trends, it means the team can support you with weekly health and safety conference calls to help your team effectively deal with each helpline case.

Whether it’s an alleged food poisoning or foreign body incident, an enforcement visit or an accident, incident or near miss, we’ll take care of the entire process. And at every stage, our aim is to minimise the disruption to your business and reassure your customers that incidents are being managed by a qualified third party.

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We would love to hear from you! Write a message below and one of our team will be in contact.
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